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Shipping Information

Non-Frozen Items

Free Shipping at $49+

$7.99 Flat Rate for orders under $49
*If an order contains any frozen items, the free shipping minimum is $199.
Frozen Items

Free Shipping at $199+

Every day, on all orders containing frozen items!

Frozen Free Ship Packs starting at $89

Orders below $199

$30 Flat Rate
*You can combine any non-frozen item (freeze-dried, chews, kibble, treats, supplements) with any frozen item to meet the $199 free shipping minimum.
Estimated Transit Time
FedEx Home Delivery exceptions may extend transit times by 1 or 2 days. We pack plenty of dry ice in every shipment to ensure your order remains frozen. Your order may deliver on a Saturday or Sunday depending upon the ship day, transit time and if FedEx offers weekend delivery to your zip code. To find out if your zip code is available for weekend delivery, email us at [email protected] or call or text (317) 509-9811.

When Your Order will Ship

Monday thru Thursday - Orders placed before 2 pm EST are shipped the same day. If your order is placed after 2 pm EST, it will generally ship the following day. We do not ship orders over the weekend. Friday - Orders placed before 1 pm EST are shipped the same day.

Tracking numbers will be emailed when your order ships. We recommend you reference your tracking numbers to monitor transit and estimated time of delivery.

Order Day (if placed before 2pm EST)	Estimated Ship Day
Monday	Same Day
Tuesday	Same Day
Wednesday	Same Day
Thursday	Same Day
Friday - 1 pm EST Cutoff Time	Same Day
Saturday	Monday
Sunday	Monday

Please Note: The above are estimated shipping times. Around Holidays, or if your shipping address does not offer weekend delivery, your order could take a little longer to process for shipment.