Help/FAQ

It’s super easy to create a customer account!

1. Click here to register for a customer account
2. Enter your email address
3. Enter your password
4. Click ‘Continue’

To edit your account information, visit the My Account section.

Click here if you forgot the password to your account. You’ll be asked to enter the email address associated with your customer account. An email will then be sent with instructions on how to reset your password.

To make a change to your order, please call (866) 368-3369 or email [email protected] for help. Please note, we are not able to make changes to your order after shipment.

To check the status of your order, click the My Orders link in your My Account section. See our Shipping Info section for more information on when your order will ship and the estimated transit days.

We will send you tracking numbers via email after your order ships. You can also click the My Orders link in your My Account section or call (866) 368-3369 or email [email protected] for help.

See Our Shipping Rates

States Eligible for Free Shipping

Unfortunately, at this time we do not offer international shipping.

• Mon - Thur : 8:30 am - 4:00 pm EST
• Friday : 9:30 am - 2:00 pm EST

Warehouse Location

Raw Paws Pet Food
5601 Fortune Circle South - Suite P
Indianapolis, IN 46241

See Our Shipping Schedule

See Our Estimated Delivery Times

We make small batches weekly and store our raw food at zero degrees in our freezers. Orders are packed in Eco-friendly foam coolers with plenty of dry ice and usually ships Same Day from our warehouse in Indianapolis. Your raw food should arrive fully frozen. If by chance, the food arrives slightly defrosted or partially frozen, it's still totally fine to serve!

It's important to always transfer the food to your freezer as quickly as possible after delivery. If you have any questions about the condition of your food after delivery, please call (866) 368-3369 or email [email protected] for help. We are here to make things right!

We are always willing to work with our customers to make things right!

We ask that you please carefully review product descriptions, specs, pricing, and images along with shopping cart quantities before placing an order. We do not consider overlooking the aforementioned as a valid reason for return. Please read below for more information on our return policy.

If you received the wrong items, damaged items, thawed items, please hold onto those items and let us know within 3 days after delivery. We may ask for pictures.

Our food is 100% all-natural, so odor, color, and texture can vary. If you believe you received a defective item, please hold onto the item and let us know within 3 days after delivery. We may ask for pictures and further explanation.

Our pets have taste and smell preferences just like humans. We do not consider a pet’s refusal to eat the food, treat or chew as a valid reason for return. In these instances, please let us know because we always want you and your pets to be happy. We will do what we can to make things right!

Please ensure your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided by the customer.